These Terms and Conditions set out the basis on which Sunbury Removals provides household and commercial removal, packing, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Sunbury Removals, the provider of the removal and associated services.
1.2 Customer means the person, firm, or organisation that requests, books, or pays for the services.
1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, storage, or related services provided by the Company.
1.4 Goods means any personal belongings, furniture, equipment, or other items which are the subject of the Services.
1.5 Service Area means the areas in which the Company ordinarily operates and provides services, which include Sunbury-on-Thames and surrounding regions, together with any additional locations agreed in writing.
1.6 Contract means the legally binding agreement between the Company and the Customer, formed in accordance with these Terms and Conditions.
2.1 The Company provides local and regional removals, including domestic moves, office moves, packing and unpacking services, loading and unloading, and, where agreed, temporary storage and waste removal of eligible items.
2.2 The exact scope of the Services will be set out in a written quotation or confirmation provided by the Company based on the information supplied by the Customer.
2.3 Any additional services requested on the day of the move or after commencement of the Services will be subject to availability and may incur additional charges.
3.1 Enquiries may be made by the Customer to request a quotation for the Services. Quotations are based on the information provided by the Customer and are given on the assumption that the information is accurate and complete.
3.2 The Company may request a pre-move survey, either in person or by virtual means, to assess the volume and nature of the Goods, access conditions, and any special requirements.
3.3 A booking will be considered provisional until the Customer confirms acceptance of the quotation and these Terms and Conditions, and any required deposit has been received by the Company.
3.4 The Contract is formed when the Company issues a written booking confirmation to the Customer. The Company reserves the right to decline any booking request at its discretion.
3.5 The Customer is responsible for ensuring that all details in the quotation and booking confirmation are correct, including addresses, dates, times, access information, and the list of Goods to be moved.
4.1 The Customer must provide accurate and complete information regarding the nature and quantity of the Goods, property access, parking availability, restrictions, and any items requiring special handling.
4.2 The Customer must ensure that appropriate parking and access are arranged for the Companys vehicles at both collection and delivery addresses. Any parking charges, permits, or fines incurred due to insufficient arrangements or restrictions may be charged to the Customer.
4.3 The Customer must ensure that the Goods are properly packed and ready for transport, unless the Company has agreed to provide packing services. The Company will not be liable for damage resulting from inadequate or improper packing by the Customer.
4.4 The Customer is responsible for securing and removing any fixtures or fittings, disconnecting appliances, and ensuring that all items to be moved are clearly identified. The Company does not disconnect or reconnect gas, electrical, or plumbing appliances.
4.5 The Customer must ensure that all Goods to be transported comply with legal and safety requirements and do not include prohibited or hazardous items, including but not limited to flammable materials, explosives, illegal items, or waste that cannot be lawfully transported or disposed of.
5.1 All prices are quoted in pounds sterling unless otherwise stated. Quotations are based on the information supplied by the Customer and may be amended if that information proves to be inaccurate or incomplete.
5.2 The Company may require a deposit at the time of booking. The amount and due date of any deposit will be specified in the quotation or booking confirmation.
5.3 The balance of the charges is payable on or before the completion of the Services, or as otherwise stated in the quotation. The Company reserves the right to withhold delivery of the Goods until full payment has been received.
5.4 Additional charges may apply for circumstances beyond the Companys control, including but not limited to delays caused by inadequate access, waiting time, road closures, incorrect information provided by the Customer, or additional Goods not originally disclosed.
5.5 If payment is not made on time, the Company may charge interest on overdue amounts at a reasonable commercial rate until payment is received in full.
6.1 The Customer may cancel or postpone the Services by providing written notice to the Company.
6.2 Cancellation or postponement charges may apply as follows, unless otherwise stated in the quotation or booking confirmation:
a Cancellation or postponement more than seven days before the agreed service date may result in the loss of all or part of the deposit, at the Companys discretion.
b Cancellation or postponement within seven days but more than 48 hours before the agreed service date may be subject to a charge of up to 50 percent of the total quoted price.
c Cancellation or postponement within 48 hours of the agreed service date may be charged at up to 100 percent of the total quoted price.
6.3 The Company may cancel or postpone the Services if events beyond its reasonable control make performance impossible or unsafe, including severe weather, accidents, road closures, vehicle breakdown, staff illness, or legal restrictions. In such cases, the Company will make reasonable efforts to agree an alternative date or refund any amounts paid for Services not provided, but will not be liable for any consequential losses.
7.1 The Customer must ensure that there is suitable access for the Companys vehicles to load and unload at both collection and delivery locations.
7.2 If access or parking is restricted or unsuitable, the Company may, at its discretion, either charge additional fees for extra labour or time required, or refuse to proceed with the Services if doing so would be unsafe or impracticable.
7.3 While the Company will use reasonable efforts to adhere to agreed arrival and completion times, all times provided are estimates. The Company is not liable for delays caused by traffic, weather, accidents, or other circumstances beyond its reasonable control.
8.1 Unless specifically agreed in writing, the Company will not transport: hazardous materials, explosives, flammable liquids or gases, jewellery, cash, securities, important documents, perishable items, live animals, plants, or any items whose possession or transport would be unlawful.
8.2 If such items are transported without the Companys knowledge, the Company will not be liable for any loss, damage, or delay relating to them, and the Customer may be responsible for any resulting costs or legal consequences.
9.1 The Company will take reasonable care in handling and transporting the Goods. Liability for loss of or damage to Goods is subject to the limitations set out in this section.
9.2 The Companys liability is limited to reasonable and foreseeable loss or damage directly caused by its negligence or breach of contract, and is subject to any monetary limits stated in the quotation or booking confirmation.
9.3 The Company will not be liable for loss or damage arising from: defective or inadequate packing not carried out by the Company; normal wear and tear; pre-existing damage; inherent defects or fragility of Goods; changes in atmospheric or climatic conditions; or the handling of items against the Companys advice.
9.4 The Company is not liable for any indirect or consequential losses, including loss of profit, loss of income, loss of business, or loss of opportunity, arising from or in connection with the Services.
9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event no later than seven days after completion of the Services. The Customer must allow the Company the opportunity to inspect the alleged damage and must retain any damaged items for inspection.
9.6 If the Customer fails to notify the Company of loss or damage within the specified time, the Companys liability may be reduced or excluded, unless the Customer can show that it was not reasonably possible to provide notice within that period.
10.1 The Company maintains insurance appropriate for its business, subject to policy terms, conditions, and exclusions. Details of cover and any applicable limits may be provided upon request.
10.2 The Customer is encouraged to consider taking out additional insurance cover for valuable or fragile items, or to ensure that existing household or business insurance policies provide adequate cover for the move.
11.1 Where the Company agrees to remove unwanted items, this will be carried out in accordance with applicable waste and environmental regulations.
11.2 The Customer is responsible for accurately describing all items to be removed as waste and for confirming whether any items may be classified as hazardous or restricted waste.
11.3 The Company reserves the right to refuse to remove or dispose of any items that cannot be lawfully handled, transported, or disposed of, or that may pose a risk to health, safety, or the environment.
11.4 Additional charges may apply for the removal and disposal of certain items, including but not limited to large appliances, mattresses, construction or renovation waste, and electrical items, in line with waste handling regulations.
11.5 The Customer remains responsible for any waste or items left behind at the property, and for compliance with local regulations on waste disposal that fall outside the scope of the Services agreed with the Company.
12.1 Where storage is provided or arranged by the Company, the terms relating to storage, including charges, access, and insurance, will be set out separately or included in the quotation.
12.2 The Company may, after giving reasonable notice and in accordance with applicable law, levy charges, retain Goods, or dispose of Goods to recover unpaid storage fees.
13.1 The Company has a legal right to withhold or ultimately dispose of some or all of the Goods until all outstanding charges, including storage, interest, and costs, have been paid in full.
13.2 If the Customer fails to pay any outstanding sums after reasonable notice, the Company may sell or otherwise dispose of the Goods and use the proceeds to settle the debt, returning any surplus to the Customer if applicable.
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
14.2 The Company will investigate complaints in good faith and aim to respond within a reasonable timeframe. This complaints process does not affect any statutory rights the Customer may have.
15.1 The Company will collect and process personal data relating to the Customer only as necessary to provide the Services, manage the Contract, and comply with legal obligations.
15.2 Personal data will be handled in accordance with applicable data protection laws. The Company will not sell personal data to third parties and will only share it where necessary for the performance of the Services, legal compliance, or with the Customers consent.
16.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.
16.2 Subject to the above, the Companys total liability under or in connection with the Contract, whether in contract, tort, or otherwise, will not exceed the value of the Goods moved as reasonably assessed, or any specific monetary limit stated in the quotation or booking confirmation, whichever is lower.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will remain in full force and effect.
18.2 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
18.3 No failure or delay by the Company in exercising any right, power, or remedy under these Terms and Conditions shall operate as a waiver of it, nor shall any single or partial exercise of such right, power, or remedy prevent any further exercise of it.
18.4 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Company and the Customer relating to the Services and supersede any prior understandings, representations, or agreements, whether oral or written.
18.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that Contract unless changes are required by law or agreed in writing between the parties.
